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Conditions of sale

CONDITIONS OF SALE OF KORIKS-FIIBER

Koriks-Fiiber OÜ, registry code 10959488, address Harju County, Saue Municipality, Town of Saue, Sooja 6, 76505 (hereinafter referred to as the Seller)

The Seller sells the offered products by communicating directly with the purchaser (purchase requests sent by e-mail or via the request form, at the location of the Seller) and via Online Shop at www.koriks.ee, www.koriks.fi, www.koriks.eu, www.badtunnaexpert.se

Term of sales contract and information about goods and prices

The Conditions of Sale apply to the purchase of goods from the Online Shop and to any sale/purchase contract entered into by the purchaser and the Seller, including purchase and sale transactions taking place outside of the Online Shop.

The Seller has the right to unilaterally amend or supplement the Conditions of Sale due to commercial needs or under the conditions laid down in the legislation of the Republic of Estonia. The purchaser agrees with the current Conditions of Sale every time they make a purchase and the current version of the Conditions of Sale is published on the Seller’s website and provided to the purchaser during the purchase process if the purchase is made outside the Online Shop.

The prices of goods offered for sale in the Online Shop are indicated next to the products or provided in the Seller’s response to a price enquiry. All the prices of the goods sold are in euros. A fee for delivery of the goods is added to the price.

Delivery fees vary depending on the location of the purchaser and the method of delivery. The delivery fee is displayed to the purchaser when the order is placed in the Online Shop.

Information about the goods is provided next to them in the Online Shop or sent to the purchaser by the Seller or provided at the location of the Seller.

Placing an order

To place an order via the request form or by e-mail, the purchaser must provide their contact details and the description of the requested goods to the Seller. The Seller will then contact the purchaser in order to continue the purchase process and prepare an invoice.

To order goods in the Online Shop, the requested products should be added to the shopping cart. The purchaser must fill in the required fields and choose a suitable delivery method to place an order. The amount to be paid is displayed on the screen, and payment can be made in a secure manner via the following payment methods.

  • Credit card payment (according to the options presented in the Online Shop)

  • Advance payment on the basis of an invoice

  • Payment on the basis of an invoice after receiving the goods in the case of purchases up to 3000 euros, if this payment method is available in the Online Shop (provided that the purchaser’s name and personal identification code/registry code are disclosed to the Seller for the purpose of verifying payment defaults)

  • In cash on the Seller’s premises

  • Payment by instalments according to the conditions of the payment service provider

Payments are mediated by a payment service provider. Payments are made outside the Online Shop in a secure environment and, in the case of payment by credit card, in the secure environment of the payment service provider. The Seller does not have access to the customer's bank and credit card details. The contract enters into force after the amount subject to payment has been credited to the bank account of the Seller.

The Seller is the controller of personal data and transmits the personal data necessary for making payments to the authorised processor, i.e. the payment service provider.

If the goods ordered cannot be delivered because they are out of stock or for any other reason, the purchaser will be notified thereof as soon as possible and the amount paid (including the cost of delivery of the goods) will be refunded immediately, but no later than within 14 days of sending the notice.

Delivery

The goods may be sent to most countries.

To receive the goods, the purchaser has the following options: 

  • Parcel machine (Omniva, DPD, SmartPost), only applied in Estonia

  • Courier

  • The purchaser collects the goods themselves

The delivery cost of the goods is borne by the purchaser and the respective price information is displayed next to the delivery method or separately agreed on between the purchaser and the Seller.

Parcels from the Online Shop to be delivered in Estonia will usually reach their destination within seven business days from entry into force of the sales contract. Delivery of parcels outside Estonia takes at least 14 calendar days. The exact time of delivery depends on the current volume of work and will be specified before the placement of the order.

In exceptional cases, we have the right to deliver the goods within up to 45 calendar days.

Right of withdrawal

Once the purchaser has received the order, they have the right to withdraw from the contract entered into in the Online Shop within 14 days.

The Consumer’s right of withdrawal provided for in § 56 of the Law of Obligations Act is not applied in cases provided for in § 53 (4). Among others (without prejudice to the grounds laid down in § 53 (4) of the Law of Obligations Act), the Consumer shall not have the right to withdraw from the contract if:

  • the goods have been manufactured taking into account the personal needs of the Consumer;

  • the goods have been manufactured according to the conditions established by the Consumer.

To exercise the 14-day right of withdrawal, the purchaser may not use the ordered goods in any other way than is necessary in order to examine the nature, properties and functioning of the goods in the same way the purchaser would be allowed to test the goods in a physical shop.

If the goods have been used for any purpose other than is necessary to ensure the nature, properties and functioning of the goods, or if there are any signs of use or wear and tear, the Online Shop has the right to reduce the refundable amount in accordance with the decrease in value of the goods.

To return the goods, the purchaser must submit a declaration of withdrawal from the purchase of the goods, the form for which can be found here, and send it to the e-mail address info@koriks.ee no later than within 14 days of receiving the goods.

The cost of returning the goods is borne by the purchaser unless the reason for return is the fact that the product to be returned does not correspond to what was ordered (an incorrect or faulty product).

The purchaser must return the goods within 14 days of submitting the declaration or produce proof that the goods have been handed over to the carrier of the goods within said period.

Having received the goods that are being returned, the Online Shop refunds the purchaser any amount received from them under the contract immediately but no later than within 14 days of receiving the declaration for withdrawal.

The Online Shop may refuse to provide a refund until it receives the item that is the object of the contract or until the purchaser provides proof that the item has been sent back, whichever happens first.

If the purchaser has explicitly chosen a method of delivery different from the most inexpensive normal method of delivery offered by the Online Shop, the Online Shop is not required to refund to the purchaser the amount exceeding the cost of normal delivery.

The Online Shop has the right to withdraw from the sales transaction and request that the goods be returned by the purchaser if the marked price of the goods in the Online Shop is significantly lower than the market price due to an error.

The right of withdrawal does not apply if the purchaser is a legal person.

The 14-day right of withdrawal does not apply if the purchaser makes the purchase on the Seller’s premises. The right to file complaints described in the Conditions of Sale also applies to goods purchased on the premises.

Right to file complaints

The Seller is liable for the non-compliance of the goods sold to the purchaser with the terms and conditions of the contract or for deficiencies which existed at the time of delivery of the item and which become evident within up to two years of the delivery of the goods to the purchaser. During the first six months of this period, it is assumed that the deficiency already existed at the time of delivery. The Seller is obligated to rebut this assumption.

If a deficiency is discovered, the purchaser has the right to contact the Online Shop within two months by sending an e-mail to info@koriks.ee.

The Seller is not liable for deficiencies that occur after the goods have been handed over to the purchaser.

If the purchased goods have deficiencies that the Seller is responsible for, the Seller must repair or replace such goods. If the goods cannot be repaired or replaced, the Seller will refund all fees incurred under the sales contract to the purchaser.

The Seller responds to the purchaser’s complaint within 15 days in writing or in a format that can be reproduced in writing.

Direct marketing and processing of personal data

The Seller uses the personal data entered by the purchaser only for processing the order and sending the goods to the purchaser. The Seller transmits the personal data to the companies providing transport services in order for the goods to be delivered.

The Seller sends the purchaser newsletters and sends offers to the purchaser’s e-mail address, only if the purchaser has expressed such a request by entering their e-mail address on the website and has consented to receive direct marketing messages.

The purchaser can always decline future offers and newsletters sent by e-mail, notifying us thereof by e-mail or following the instructions in an e-mail containing an offer.

Read more about the processing of personal data in our privacy terms.

Resolution of disputes

If the purchaser has any complaints with regard to the Seller, the purchaser should notify us by sending an e-mail at info@koriks.ee.

If the Seller has the right or obligation to forward information or documents to the purchaser by e-mail, the purchaser bears sole liability for providing a functioning e-mail address belonging to them to the Seller in all cases referred to in the Conditions of Sale.

These Conditions of Sale and the sale/purchase contract are governed by the law of the Republic of Estonia.

Any and all disputes related to the Conditions of Sale and the sale/purchase contract are settled by way of negotiations. Failing agreement, the disputes will be resolved in the Consumer Disputes Committee or the courts of the Republic of Estonia.

If the purchaser does not agree with the Seller’s response to their written complaint, the purchaser (a natural person, a consumer) may forward their application/complaint related to the goods purchased from the Seller to the Consumer Protection and Technical Regulatory Authority (address Endla 10A, 10122 Tallinn, phone: +372 620 1707 (consumer advice), +372 667 2000 (general information), e-mail: info@ttja.ee) or fill in the Online Dispute Resolution application form via the platform https://ec.europa.eu/odr/. The purchaser’s complaints are reviewed by the Committee free of charge.